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FAQ

Wide Ideas Webbapp Wide Ideas Admin Center Wide Ideas in Teams
     

Wide Ideas Webb app

Where can I find all my ideas?
You can find your ideas, drafts, ideas that you are co-creator of and ideas that you are responsible for in the top menu under your initials.

I´m responsible for some ideas, where can I find them?
You will find the ideas that you are responsible for in the top menu under your initials.

Can I save an idea without publishing it?
Yes, you can save an idea as draft. You will find your drafts in the top menu under your initials.

Can I get a notification when something happens with my published ideas?
You will receive a notification when your idea has been commented, liked or when a new decision has been made.

Where can I handle my email notifications?
You can find the settings for your email notifications in the top menu under your initials.

What are my activities on the website?
My activities are like a to-do list where you can see if you have any idea to review, which ideas that are ready for decision or it your organisation has received a new idea that are waiting for to be accepted or rejected.

Can I be notified when a new idea is published in a challenge or in the open idea box?
Yes, by choosing to subscribe to a challenge or an open idea box, you will receive notifications when a new idea has been published.

How can I get statistics?
Under Search Ideas you can do several different types of filtering. Every filtering will show how many ideas that matches your filtering and how many comments and likes there are. For example, you can filter on a specific challenge during a specific time interval.

Can I export statistics?
All filters can be exported as an Excel file which can then be used for a deeper analysis. Wide Ideas Customer Success Team can also provide you with number of interactions per users and page views.

What does the different sorting options mean under Search ideas?
Following options are available for all users:
– Most comments
 – The ideas will sort after how many comments they have, the idea with most comments first.
– Most likes – The ideas will sort after how many likes they have, most likes first.
– Most popular – The ideas will sort after the stars-ranking, most stars first.
– Hottest – The ideas will sort after a total amount of likes and number of comments, the highest amount first.
– Trendiest – Ranks the ideas for how many people have looked at the idea in relation to how many people have liked the idea.

Following options are only available for experts and decision makers:
– Score (AI) – Score analyzes the ideas and takes into account the idea description, the comments and especially if the communication about the idea is positive or negative, so called sentiment analysis. This number can highlight the ideas that stand out based on these criteria.
– Expert Evaluation – Calculates the total sum of experts’ ratings.

What does the icons 1, 2, 3 and on the idea card mean?
Icons 1-2-3- show in which phase the idea is in;
1 – New
2 – Under review
3 – In development
✓ – Completed

What is the difference between a contact person and a responsible person?
A contact person is the person that employees can turn to for questions regarding a specific challenge. A responsible person has been given a responsibility for a specific idea. What this responsibility means can be different depending on what is decided internally and what the process looks like. A responsibility can be to collect more information about the idea, producing decision material, developing the idea or responsibility for implementing the idea. This person is usually appointed by a decision maker.

What is a tag?
Tags are a great way to categories ideas within a challenge or an open idea box. Maybe it is important for you to see which area or specific technology an idea affects to. Admin can decide whether a tag should be a forced choice and whether the contributor shall be able to choose one or more options.

You can also select a tag under Search ideas to see which and how many ideas that has been marked with the tag, which means that tags are a tool for easier searching and finding ideas.

How can I create new information pages?
Via your initials in the top menu, you will find the menu option Configure web content. Via this link you will access the Admin Center for web content and can manage the information pages. Under the menu option Pages you can create and update the information pages.

To create or update information pages, you need permission to Configure Web Content. Contact Wide Ideas support if you do not have the permission.

How can I manage the menus at the top and bottom?
Via your initials in the top menu, you will find the menu option Configure web content. Via this link you will access the Admin Center for web content and can manage the menus. Under the menu option Appearance -> Menus you can create and update the menus.

To create or update information pages, you need permission to Configure Web Content. Contact Wide Ideas support if you do not have the permission.

How can I make it easier for the contributor to publish ideas?
What is the minimum information you need to be able to review and make a decision? Design the idea form after the needed information and don’t forget to use the function with tags where users can select one or more keywords to their idea.

I want to categories’ the ideas within a challenge, how can I do that?
To categories ideas within a challenge we recommend using the tag function. Via the Wide Ideas Admin Center you can create different categories of tags, choose whether the contributor should choose tags when publishing the idea or whether it shall be done by experts and / or decision makers afterwards.

Admin can also decide if it shall be possible to select one or more tags to an idea and whether the tag category should be available for all challenges or a selection. 

Do our challenges have to be called challenges?
You can decide which word you want to use for “challenges”. The most common words are challenge, area and category. Contact Wide Ideas Support if you want to adjust the naming.

How do I follow up on an idea?
When an idea has received a decision that is linked to the phase Completed, ie that the idea has been implemented, it is possible to follow up the results of the idea. To follow up on an idea, go to the idea and press Follow-up under the decision button.

Follow-up questions and effects can be edited via the Wide Ideas Admin Center.

Where can I see the result of an idea?
When an idea has been followed up, the result is displayed in the form of a “label” on the idea card. If the result is positive, this will be marked with stars, if the result is neutral or less good, only the text value will be printed. If you want to study the results in detail (value, effect and metrics), you can have a look under Follow-up which can be found under the decision button at the idea. Follow-up is only visible to decision-makers. 

Wide Ideas Admin Center

Can I change review criterias and decision options?
The review criterias in the spider diagram can only be changed by Wide Ideas Support. The decision options can be manage by you at Wide Ideas Admin Center under Phases & Decisions.

How can I design my idea form to get the best results?
What is the minimum information you need to be able to review and make a decision? Design the idea form after the needed information and don’t forget to use the function with tags where users can select one or more keywords to their idea.

How do I add experts and decision makers to a challenge?
Under the section Expert and Decision Makers at the challenge, you can add which users who shall be experts and/or Decision makers. The users need to be Expert or Decision maker for be able to be pickable. You can change the role for each user under Users and Roles.

What is the recommended size for an image I want to add to a challenge?
You can find information on recommended image sizes on the Wide Ideas Admin Center at the image upload section. We recommend that the image should have a maximum weight of 1MB and that you use the format jpg or PNG.

I have problem to log in to Wide Ideas Admin Center
To log in to Wide Ideas Admin Center, you need the role of Admin. Ask your current Admin to contact Wide Ideas support to update your permission. If you have the right permission, please make sure you use Chrome, Firefox, Safari or Edge as your web browser. If it still dosnt’ work, please clear the cache in your web browser and try again. If you still have problem, please contact Wide Ideas support.

Is it possible to close a challenge?
Yes, you close the challenge by going to Wide Ideas Admin Center and the editing page for the challenge. Uncheck the box Enable opportunity to publish idea’ under the section Appearance. Then change the status Published to Closed for the challenge and press Save. The challenge will now disappear from the start page but can be found under Completed challenges at the page All Challenges. All ideas are still available under Search ideas.

How many challenges can you have at the same time?
There are no restrictions on how many challenges that can be active at the same time. Our recommendation is to stick to a handful of quantity.

Wide Ideas in Microsoft Teams

How can I publish a challenge in Microsoft Teams?
To be able to publish challenges in Microsoft Teams, the organisation’s teams need to be synced to Wide Ideas Admin Center. To sync your teams, go to User Groups in Wide Ideas Admin Center and choose if you want to search for a specific group or see all groups, it can take several minutes to load all groups if you have many.

When you have synced your selected teams, go to the edit page for the challenge and add the team under the section Access > Wide Ideas Teams app. Once you have saved your challenge, it will be available in Teams.

Can I publish a challenge to several Teams?
Yes, you can. When you create or modify a challenge in the Wide Ideas Admin Center, you can choose to publish the challenge to one or more teams under the section Access > Wide Ideas Teams app. If you are missing one or more teams in the list, check that the team have been synced under User Groups.

Can I make expert review and make decisions for the ideas in Teams?
All work with reviews and decisions for an idea needs to be done in Wide Idea’s web app. A tip is to create a tab in Teams with a link to Wide Ideas’ web app and the challenge to be able to review and make decisions without leaving Teams quickly and easily.

 

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